Category Company General Rules

What is a Standard Operating Procedure (SOP)?

An SOP is a procedure specific to our operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just our own standards for running our business. Any document that is a “how to” falls into the category of procedures.

An SOP, in fact, defines expected practices in all businesses where quality standards exist. SOPs play an important role in our small business. SOPs are policies, procedures and standards we need in the operations, marketing and administration disciplines within our business to ensure success. These can create: • efficiencies, and therefore profitability • consistency and reliability in production and service • fewer errors in all areas • a way to resolve conflicts between partners • a healthy and safe environment • protection of employers in areas of potential liability and personnel matters • a roadmap for how to resolve issues – and the removal of emotion from troubleshooting – allowing needed focus on solving the problem • a first line of defense in any inspection, whether it be by a regulatory body, a partner or potential partner, a client, or a firm conducting due diligence for a possible purchase • value added to our business.

Developing an SOP is about systemizing all of our processes and documenting them. Every business has a unique market, every entrepreneur has his/her own leadership style, and every industry has its own best practices. No two businesses will have an identical collection of SOPs. Below is a listing of just a few typical SOPs, which you will want to consider for our own small business. 

Production/Operations 

• production line steps • equipment maintenance, inspection procedures • new employee training

Finance and Administration 

• accounts receivable – billing and collections process • accounts payable process – maximizing cash flow while meeting all payment deadlines 

Marketing, Sales and Customer Service 

• approval of external communications: press releases, social media, advert, etc. • preparation of sales quotes • service delivery process, including response times • warranty, guarantee, refund/exchange policies • acknowledgment/resolution of complaints, customer comments and suggestions 

Employing Staff 

• job descriptions • employee orientation and training • corrective action and discipline • performance reviews • use of Internet and social media for business purposes 

Legal 

• privacy – an explicit privacy policy is required, specifying what information you will collect, why you are collecting it, how it will be used, and how long you will keep the information on file. Ensure that everyone in the organization is only asking for the information they need to do their job. 
• accessibility – having accessible locations, goods and services is going to be a legislated right of Inda, with the definition of accessibility going well beyond traditional concepts, like providing wheelchair access washrooms. Companies with fewer than 20 employees are required to create a plan for how they will comply with the Customer Service Standard and then train their employees. Companies with 20 or more employees must also put their plans in writing and report to the government on how the company is doing.

artsNprints.com | Newtech India Corporation

 Personal Training Agreement 

 Prepared by Vikram Joshi DM Manager

for Team Building

24 Aug. 2019              

PARTIES

This Personal Training Agreement (“Agreement”), made and executed on Feb 14, 2019, is executed by and among artsNprints.com | Newtech India, represented by Vijay I (Personal Trainer) and ______________ (Employee). They are each referred to as a “Party” and collectively as the “Parties”, and all agree to the following:

NATURE OF AGREEMENT

The purpose of this Agreement is to outline the agreed terms and conditions of the Employee and Personal Trainer in enforcing the Marketing and Order Booking Training (M&OBT) program. This Agreement is binding between the Parties and must be followed by them in good faith. 

COVERED SERVICES, RULES AND REGULATIONS

The Personal Trainer shall provide the employee with a customised and personalised training program. A full list of the M&OBT classes and schedules is attached to this Agreement. The Employee is bound to adhere to the rules and regulations of the establishment when it comes to online marketing, order booking, and participation in the training classes. 

TERM & MODE OF PAYMENT

This Agreement shall be operative on a month-to-month basis unless otherwise agreed upon by both Parties. 

The Employee shall pay the Personal Trainer a professional fee of one thousand two hundred rupees (1,200.00) per hour per session, exclusive of the employee’s responsibility to pay for the use of the training facilities and documentation. Payments shall be made in cash and during reasonable business hours. 

GENERAL PROVISIONS

The Parties agree and confirm that this Agreement is essentially the final and complete understanding of the Parties with respect to the implementation of the customised M&OBT program.  Nothing in this Agreement entitles any of the undersigned parties from assigning and transferring their rights and obligations to third persons. 

APPLICABLE LAW

This Agreement shall be interpreted and construed under the laws of Karnataka.

SIGNATURE

IN WITNESS WHEREOF, each of the Parties has executed this agreement as of the day and year set forth above.

Signature *                                                                                         Name *

Signature *                                                                                         Name *

Remote Work Contract

This Remote Work Contract (“Contract”) is entered into on this 17th day of February 2019(“Effective Date”), between artsNprints.com | Newtech India Corporation, a company organized under the laws of the State of Karnataka, with its principal place of business at Peenya, Bangalore, Karnataka (“Employer”), and _____________________, residing at [EMPLOYEE ADDRESS] (“Employee”).

1. Remote Work Arrangement

The Employer agrees to allow the Employee to work remotely from a location of their choosing for the duration of this Contract, subject to the terms and conditions herein.

2. Work Schedule

The Employee’s regular working hours shall be [start time] to [end time], with [breaks/lunch] following the company’s policies. The Employee is expected to be available during core business hours of [specify core hours] and to promptly communicate any deviations from the agreed-upon schedule.

3. Communication

The Employee agrees to maintain regular communication with the Employer and team members through [specified communication channels], ensuring responsiveness during working hours.

4. Equipment and Resources

The Employer shall provide the Employee with the necessary equipment, including [list of equipment and credentials], for remote work. The Employee agrees to use such equipment responsibly and to adhere to security protocols.

5. Data Security

The Employee shall adhere to all company policies related to data security and confidentiality. Any breach of data security may result in disciplinary action, including termination.

6. Performance Expectations

The Employee agrees to fulfil their job responsibilities, meet performance metrics, and achieve any specified goals or targets as outlined in their job description.

7. Supervision and Reporting

The Employer retains the right to monitor and assess the Employee’s performance. The Employee shall provide regular updates and reports as requested by the Employer.

8. Duration of Contract

This remote work arrangement shall commence on the Effective Date and continue until terminated by either party with [notice period] days’ notice. The agreement may be reviewed and modified as needed by mutual consent.

9. Termination

Either party may terminate this Contract with or without cause by providing written notice to the other party as per the notice period specified herein.

10. Governing Law

This Agreement shall be governed by and construed per the laws of the State of Karnataka.

IN WITNESS WHEREOF, the parties hereto have executed this Remote Work Contract as of the Effective Date.

[YOUR COMPANY NAME]

[Signature]

[Date]

By: [Authorised Signatory]

[Printed Name and Title]

[Signature] [Date]

Onboarding Freshers in our Company

Freshers and Newtech India Corporation  have so much in common. Both are full of innovative ideas, fresh energy, enthusiasm, passion, and zeal to do something meaningful. No wonders why freshers are great hires for our company. But hiring and onboarding a new employee in our company comes with a price (CTC). And hiring a person straight out of the college with no previous experience for our company can slow down the shipping cycles as we need the time to onboard you and bring to the speedy pace. Our HR person or someone from our team will take this onboarding task.

To make your life easy and reduce the induction period as freshers in our company, we have listed down a few ideas which we learned from our own experience and want all of you to know about them. Hope it will be helpful.

1. We have chosen the right team for you

Being a fresher, everyone wants to work with the best people from the industry. Initially, we allow you to  work in a team which has experienced people. This way you will learn not only the right tools and best practices but also will get inspired from experienced folks. You can always choose the team dynamics smartly.

2. We Understand your interests

Before hiring you, we have asked about your areas of interest. But the company won’t obey plans. Many times, you are asked to work on some different projects which are not of your interests. In such situations, we make sure to convey you that we understand your interests and explain the situation well. We need you to feel connected with the company.

3. We try to understand your way of working

Sometimes, you might not want to follow the process, searching for the quick hacks to get the work done as fast as possible. And sometimes, you might want to build everything from scratch and miss the deadlines. In both the cases, our managers or team leader act as a mentor and teach you to be flexible as the need arises.   

4. Attention needed to understand the induction

We invest our valuables from our busy schedule and plan a proper induction for you. We will assign this task to our team members. Introduce our team in a fun way, we let you know about our work culture, office timings, leave policies and address all your queries.

5. Explanation of the financials

As this is your first job, you might not be well aware of the tax system, salary structure as per market or industry, insurance policies, equity and stock options. our team will explain all this well, we give you time to understand and ask if you have any questions.

We think about the day when we first joined some company and the questions we had. 

We Advise you not to discuss your financial matters with the team.

6. Explanation leave policies

Being in a company, we think of scale, growth and employees tend to work long hours and in lean startups, one can not take unplanned leaves and transfer ownerships. To avoid surprises from the new joiners, we request you to get details of the leave policy well in advance.

7. Feedback

Regularly we go on one on one conversations with new joiners for the starting months. These feedback sessions are a two-way process. We Give you unbiased feedback on your work and ask for new ideas.We hope this is the best way to mentor you and build a sense of trust and credibility in you. Take our words, this would go a long way. 

In the end, just relax. We challenge you, we trust you, awaiting to see your youngest wonder.